Mate App

Privacy Policy

Effective Date: February 06, 2026

Your privacy is important to us. This Privacy Policy explains how Mate (“we,” “us,” or “our”) collects, uses, and protects your information when you use the Mate mobile application.

1. Information We Collect

Account and Authentication Information

We collect limited personal information necessary to create and secure your account and authenticate your access to the app. This may include:

  • Email address
  • Phone number (if provided)
  • Authentication identifiers and tokens

Authentication is handled using AWS Cognito in combination with custom backend services and AWS Lambda functions.

Profile and Preference Information

You may voluntarily provide profile information, such as:

  • Name
  • Age
  • Gender
  • Preferences related to matching

This information is used to enable core app functionality and personalize your experience.

Usage and Interaction Data

We may collect limited usage and interaction data to:

  • Operate matching and recommendation features
  • Improve app reliability and performance
  • Enhance user experience over time

This data is used only within Mate and is not sold or shared for advertising purposes.

2. How We Use Your Information

We use your information only to:

  • Authenticate and secure your account
  • Deliver one-time passcodes (OTP) and security-related messages via email or SMS
  • Provide and improve matching and recommendation features
  • Maintain and improve app functionality and performance

We do not use your information for marketing or advertising purposes.

3. Email and SMS Communications

If you provide an email address or phone number, you may receive transactional communications, including:

  • One-time authentication codes
  • Account verification messages
  • Security-related notifications

These messages are required to operate the app and are not promotional or marketing-related.

4. Data Sharing and Disclosure

We share personal information only as necessary to operate the app and provide essential services.

This may include trusted service providers such as:

  • Amazon Web Services (AWS) — authentication, backend services, email delivery, and infrastructure
  • Twilio — delivery of SMS-based authentication messages

These providers are authorized to process data solely to perform services on our behalf and are required to safeguard your information.

We do not sell, rent, or trade personal information to third parties.

5. Use of Data for Matching and Personalization

Information you provide may be used internally to:

  • Match you with other users
  • Improve recommendation and matching algorithms
  • Enhance personalization and app experience

All such use is strictly limited to operating and improving Mate. We do not share matching data or behavioral data with third parties for independent use.

6. Data Security

We take reasonable, industry-standard measures to protect your information, including:

  • Secure data transmission using encryption
  • Controlled access to backend systems
  • Secure cloud infrastructure and credential management

While no system can guarantee absolute security, we continuously work to protect your data.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Provide core app functionality
  • Support authentication and security requirements
  • Comply with legal and operational obligations

Authentication codes and security tokens are short-lived and expire automatically.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted within the app or on our official website. The effective date at the top reflects the most current version.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at legal@mateapp.us.

By using Mate, you agree to the terms outlined in this Privacy Policy.